I can't change a candidate's email address, what should I do?
You cannot change the email address of an account that has already logged in to Procertif for security and GDPR compliance reasons.
The user can do this from their Procertif account in order to change their email address.
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🆕Change the Certificate Issue Date
Purpose You can change the issue date of a certificate directly from the candidate's record. Step 1: Open the Candidate Record From your session, open the record of the candidate whose certificate you want to update. Step 2: Open the Certificate Tab ...
How to check the visibility of a candidate's safe ?
Depending on your settings, your candidates have the possibility to see their current and/or completed certificates but also to see scores, results of evaluation grids or to launch a session or evaluation. As an administrator, you can access this ...
I am a Partner of a certifier and wish to unregister a candidate
You have 2 possibilities : Contact the certifier so that he can unregister the candidate directly. Contact the certifer so that he can give you "the rights" to unregister a participant in Procertif.
Can I cancel a certificate or badge that has been issued ?
Only the procertif support is authorized to delete a certificate issued in failure or success. As part of your tests or handling errors, send an email to support@procertif.com communicating: the name of your certification the email of the candidate ...
Support : Write an efficient ticket for better and faster resolution
To help us better and faster process your ticket, please provide the following information : Name of your organization Certification name/link Name/link of the relevant session Email of the person involved: Candidate/Tester Screenshot (full screen ...